Delivery & Returns
Delivery Information
01
Standard Delivery
At Terpland, we appreciate your support as we grow our business. To show our gratitude, we’re pleased to offer free shipping on all orders within the United States. Our standard shipping typically arrives within 3-5 business days, with a possible extra day or two to ensure every package is handled with care. Thank you for choosing Terpland—we’re here to make your experience as seamless as possible!
02
Large/Heavy Delivery
For any large or heavy items, additional shipping charges may apply. While we currently don’t foresee shipping oversized items, we’ll make sure to notify you if any extra fees are required. Rest assured, we’ll keep it straightforward and transparent.
03
International Delivery
Terpland is open to serving customers from around the world! For international orders, standard shipping rates apply, and the buyer is responsible for any additional customs or import fees. We’re excited to bring a little piece of Terpland to you, wherever you are!
Refund & Returns
01
Damages and issues
At Terpland, we stand by the quality of our products and are here to help if you experience any issues. Should your item arrive damaged or with any defects, please reach out to us right away. We’ll work with you to resolve the issue, whether that means a replacement or support under the manufacturer’s warranty. We’re dedicated to making things right, so you can shop with confidence.
02
Exceptions / non-returnable items
Due to regulated shipping laws, certain items may not be eligible for return once opened or used. Additionally, products that have been altered or misused cannot be returned. We appreciate your understanding and are happy to answer any questions about which items may have specific return restrictions.
03
Exchanges & refunds
Your satisfaction is our priority at Terpland. If you’re not fully satisfied with your purchase, we’re here to help. From exchanges to refunds, we’ll do everything we can to ensure you have a positive experience. Don’t hesitate to contact us—we’re committed to making sure every step of your journey with us is a great one.